Shipping & Return Terms
1. Processing & Delivery Time
After payment confirmation, orders will be packed, labeled and handed over within 1‑3 business days. Weekends and public holidays are excluded.
All orders require domestic courier transit to our forwarder warehouse in China. This domestic transfer normally takes 1‑3 days, which is not counted towards international shipping time.
International delivery time starts from the moment goods are received by our forwarder warehouse:
‑United Arab Emirates: usually 6‑12 business days
‑Saudi Arabia: usually 8‑15 business days
‑Qatar: usually 8‑15 business days
Note: These are reference transit times only. They do not include domestic transfer duration, local weekends, public holidays or customs inspection delays. Actual delivery time may vary depending on logistics conditions.
2. Shipping Fee
Free‑shipping is not available for the time being. International shipping fee applies to all orders. Extra surcharges may apply for remote areas. Additional courier upgrade service is available at extra cost.
3. Customs & Import Duties
Buyers are responsible for all local import duties, taxes and customs clearance fees upon arrival. Please check your local regulations before placing an order.
4. Return Eligibility
For all orders shipped to United Arab Emirates, Saudi Arabia and Qatar: parcels cannot be returned back to China.
If a buyer requests return, refuses delivery or fails to receive the parcel, goods will be disposed locally overseas and cannot be sent back. Only partial‑refund review is available; physical product return is not supported.
5. Return Procedure
If you receive damaged items, please provide clear photos and video evidence of damage together with parcel label for verification immediately upon receipt.
Items cannot be returned. Goods remain with the buyer. Refund percentage will be assessed based on actual damage condition, partial refund will be offered. Full refund is not supported.
6. Refund Terms
Loss compensation for missing or seized parcels follows the official rules of our third‑party logistics provider.
Once parcels have cleared outbound customs, we are not liable for compensation or full refund for lost items, customs detention or inspection holds.
Advance refunds are not issued. Approved refunds will be processed back to your original payment method after review.
Our flat‑rate shipping fee is a fixed price for all parcels with a total weight up to 0.35 kg.
Should your order exceed this weight limit, we will reach out to discuss possible additional shipping costs or options to split your order into multiple parcels.
Our shipping rate includes a mandatory carrier registration fee for each parcel and is not calculated based on weight alone.
Please note that extra shipping fees arising from order splitting will be borne by the buyer.
Import‑related duties, clearance fees and any other customs‑related charges in the destination country are the responsibility of the buyer.
Refund Policy
Refunds are only accepted for damaged goods or orders shipped in error. Refunds based purely on personal preference or change of mind will not be approved. Eligible orders will receive an online refund, and parcels will be destroyed locally at destination, no goods need to be returned to China.
1. Processing & Delivery Time
After payment confirmation, orders will be packed, labelled and dispatched within 1‑3 working days. Orders are not processed on weekends and public holidays.
All orders need to be transferred via domestic courier to our freight forwarding warehouse in China. Domestic transfer usually takes 1‑3 days and is not counted towards international transit time.
International delivery time starts from the moment goods arrive at our freight forwarding warehouse:
‑ United Arab Emirates: 6‑12 working days
‑ Saudi Arabia: 8‑15 working days
‑ Qatar: 8‑15 working days
Note: These are estimated transit times only. They exclude domestic transfer time, local weekends, public holidays or customs inspection delays. Actual delivery time may vary due to logistics conditions.
2. Shipping Fees
Free shipping service is not available at present. International shipping fees apply to all orders. Additional surcharges may apply for remote areas. Express upgrade service is available at extra cost.
3. Customs Duties & Import Taxes
Buyer shall bear all local import duties, taxes and clearance fees upon arrival. Please check local regulations before placing an order.
4. Return Eligibility
For all orders shipped to the United Arab Emirates, Saudi Arabia and Qatar: parcels cannot be returned to China.
If the buyer requests a return, refuses delivery or fails to receive the parcel, goods will be disposed of locally overseas and cannot be sent back. Only refund processing is available; physical product return‑shipping is not supported.
5. Refund Procedure
If you receive damaged items, please provide clear photo and video evidence of damage together with the parcel label immediately upon receipt. Goods cannot be returned and will be destroyed locally at destination. The refund amount will be assessed according to the actual damage condition. Only partial or full refund of product value will be granted, shipping fees already incurred are non‑refundable.
Approved refunds will be returned to your original payment account. For credit‑card payments, refund arrival time is determined by the issuing bank and may take up to 30 calendar days. We have no control over bank processing speed.
6. Refund Terms
Loss compensation for missing or seized parcels follows the official rules of our third‑party logistics provider.
Once parcels have fully cleared outbound customs, we shall not be liable for compensation or full‑refund for lost items, customs detention or inspection holds. Refunds will be reviewed case‑by‑case. No advance refunds will be issued. Approved refunds will be returned to your original payment method.
If the total weight of goods exceeds 0.35 kg after order payment is completed, we will negotiate additional shipping fees or adjust order items with the buyer. If the buyer refuses the proposed solution, the order will be refunded. Only product value will be refunded, shipping fees already incurred are non‑refundable.
By placing an order, you confirm and fully agree to all the above‑mentioned terms. We reserve the right to update these terms without prior notice.
Secure Payment
1. Accepted Payment Methods
We support secure payment via credit cards, debit cards and cross‑border payment providers. All transactions are encrypted for your protection.
2. Payment Security
We do not store your full card number, CVV or other sensitive payment data on our server.
3. Payment Notice
Please double‑check your order information before completing payment. If payment is deducted but your order does not show up, please contact our customer service. Do not repeatedly submit payment to avoid duplicate charges.
4. Refund Process
All refunds will be issued to your original payment account. We cannot transfer funds to alternative accounts.
24/7 Customer Support
1. Service Hours
Our customer service is available 24 hours a day all year round.
2. Support Scope
Feel free to contact us for product information, order status, shipping questions, return‑related issues and payment inquiries.
3. Contact
Please send your order number and detailed questions to our official support channel, we will handle your request.
4. Response Time
We aim to reply within 24 hours. Responses may be slightly delayed during peak periods. Thank you for your patience.
Customer inquiries will be replied within 1‑2 working days, excluding weekends and public holidays.
Privacy Policy
1. Information We Collect
When you register or place an order, we may collect your name, shipping address, email address, phone number and order details. We also use cookies to improve your browsing experience.
2. How We Use Your Information
Your personal data will only be used for order processing, delivery arrangement, customer support and order‑related notifications. We will never sell, rent or share your personal data with third parties for commercial purposes without your consent.
3. Data Protection
We use standard security measures to protect your personal information against unauthorized access, leakage or misuse. No online transmission can be guaranteed to be 100% secure.
4. Your Rights
You may request to view, modify or delete your stored personal information. Please contact customer service for assistance.
5. Policy Update
We reserve the right to update this privacy policy. Changes take effect once published on this page.